Wednesday, May 11, 2016

Bug List


  1. Google Calendar
    • It bugs me that Google Calendar does not give me reminders for birthdays or important dates I specifically type into contact details on my phone. The only way it will remind me is if I set a reminder. Conversely, Facebook will remind me automatically when there is a friend's birthday so I believe Google should do the same.
    • I think this bug exists because it wants people to explicitly set reminders even though I have implicitly set a reminder when I took the extra step to fill in those specific details in the contact information.
  2. iPhone
    • iPhone forces customers to only be able to download from the iPhone app store and does not allow for downloads from third party apps. It is not open source like Android.
    • I think this is a way for iPhone to generate income by not allowing potentially free downloads of certain apps.
  3. Automated Customer Service over the phone (Virtually all companies)
    • It bugs me how almost every company has automated customer service prompts and it takes forever to reach a live person to discuss whatever issue the customer is having.
    • I think this is a cost savings to companies as they can potentially solve problems without having to employ as many customer service representatives.
  4. Mercedes Benz car maintenance (other car manufacturers as well)
    • Certain specific tools are required for maintenance on Mercedes vehicles which are hard to find for purchase.
    • This ensures drivers will not work on cars themselves and have to bring the vehicle to the dealership for maintenance.
  5. Airport security check
    • It bugs me when I have to remove my shoes, belt, and laptop to go through airport security. This is not necessary if I pay $80 for TSA pre-check so I know they technology is available for me to be properly scanned without having to remove articles of clothing.
    • I think this is a way to get frequent travelers to pay extra to not have the "hassle".
  6. Airport carry on items
    • It bugs me about the security concerns for certain carry on items such as water and food which must be discarded prior to going through security.
    • I think there are legitimate security concerns but it also encourages the sale of items such as water, food, etc. post security checkpoint. This creates a virtual monopoly and the prices are inflated due to convenience.
  7. Samsung Note 5
    • I don't like how I am unable to remove the battery from the Samsung Note 5 and buy replacement batteries for the phone as I could for the previous models. It also does not allow for expandable memory.
    • I think this is an attempt to be more like iPhone and attract iPhone loyalists instead of staying the course and remaining different from iPhone.
  8. Wal-Mart lines (Northshore Blvd. location Slidell, La.)
    • It does not matter what time of day or night, the lines are always exceptionally long
    • I think there are not enough cashiers or self-checkout registers available to accommodate the number of shoppers.
  9. Gas station credit card pricing (new in my area and all gas stations seem to have this pricing in effect)
    • Gas stations are charging more if you use a credit card as opposed to paying with cash
    • They are passing on the credit card fee costs on to the customer which amounts to a cost savings for the gas stations
  10. Amazon Fire Stick
    • Does not allow people to add apps which are available to other streaming players such as the app Kodi.
    • I think this forces people to buy apps only from the Amazon store. It is not open source.
  11. Nexus Player now unavailable
    • It bugs me that Google would not produce more Nexus Players as they are all sold out and it is obviously a hot item.
    • I can not understand why they would not produce more. I think there may be external factors preventing them from producing more such as fear of being sued by the ease of which piracy can occur on this device.
  12. No re-entry into stadiums during games
    • It bugs me that I can not go to my car after I have already entered a stadium for an event and re-enter.
    • I think this is to alleviate security concerns but I could still go back through the metal detector.
  13. Ease of assess to alcohol in New Orleans in particular but Louisiana in general
    • It bugs me how easy it is to purchase alcohol from almost anywhere including Wal-Mart, Rouses, etc and at almost anytime of the day or night. There are even drive-thru daiquiri shops.
    • This encourages more drinking and partying which increases profits. It also tends to increase violence and crime.
  14. Lack of books in Slidell, La. library
    • It bugs me that there are not many books in this library branch. Only one book from the list of books we are able to choose from for this class was available at this location.
    • I think this is because Slidell is not a major city and therefore there are not as many books as there are in New Orleans libraries.
  15. Basketball court hours at Crossgates Athletic Club Slidell, La.
    • It bugs me this athletic club is open 24 hours (sort of - see next bug) yet the basketball court is open from 8 a.m. to 10 p.m. Mon-Fri.
    • I think this is a cost savings as they will have to employ less people during the night/early morning hours.
  16. Crossgates Athletic Club not actually open 24 hours
    • It bugs me that it is open 24 hours Mon-Fri but not Saturday and Sunday.
    • Again this is a cost savings for electricity and employees.
  17. Fast food that contains filler
    • I don't like that many fast food restaurants (McDonald's) produce burgers that contain filler and the meat is not all beef.
    • This is a cheaper way of producing food at lower prices and entice consumers to purchase more.
  18. Lack of beef ribs in New Orleans and surrounding areas
    • It bugs me that more restaurants or food venues in the New Orleans area do not sell beef ribs. I do not eat pork and I have not been able to find a place yet that uses beef instead of pork ribs.
    • Pork ribs are less expensive so companies sell more of these as opposed to the more expensive beef ribs which only a small number of people would buy/prefer.
  19. Power company monopolies
    • I don't like how power companies only provide power to certain areas and we are unable to select who we want our power company provider to be which would open competition and lower prices. I don't know if this is prevalent across the U.S. but this is the structure in my location.
    • I think this creates monopolies as the customer has to have power provided by a certain company depending on the area which you live. This allows the company to dictate what the price will be without any fear of losing a customer provided it is within governmental limitations.
  20. Amazon.com free shipping on orders over $49
    • I don't like that Amazon raised the amount required for free 5-8 day shipping from $35 to $49.
    • I think this is to encourage buyers to spend more money and also to create an extra incentive to purchase Amazon Prime which has a yearly fee but free 2 day shipping.

Reflection:
I found this to be a moderately difficult task. It was hard to come up with the first couple and last few bugs but the middle was not that difficult. I think once I got the ball rolling I was able to think of more and more easier until I got to the end when I felt I had thought of everything already. It was really challenging thinking about the things that bug me and I had to think of all my daily activities, commutes, sights and devices I frequently use to decide what bugs me.

6 comments:

  1. Brian, your bug list is great! I feel like it was very to the point and very honest. One that stood out to me was 19 about the power company. I am actually going through that right now. I just moved to Orlando while I finish this elective before I graduate, and there is only one power company. It makes it really difficult to find one that is efficient and up to par with my standards. Another one i can relate to was Walmart lines they are absolutely horrible. All in all, your bug list was great and I really enjoyed reading it.

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    1. Gabriella,
      It's amazing how power companies have a de facto monopoly in many places. I definitely think something should be done about this to increase competition and quality of service provided. Thanks for reading my list and commenting.

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  2. Brian,
    I thought all of your bugs were really great! I liked how they were mostly product and service related which seems to fit this class better! I also had the same bug about the airport security lines and how something needs to get done about that. I definitely agree that once you got the ball rolling that it was easier to think of some. Overall, I think you did a great job!

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    Replies
    1. Laine,
      Yes it was really difficult for me to start this list which is why most of them are product and service related. As Dr. Pryor stated in the lecture, it's probably best to focus on bugs that would serve and alleviate annoyances of other people as opposed to only ourselves. Those would make for great profitable products.

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  3. Great list Brian,
    I can certainly relate to many of these items, especially item 4! I hated having a BMW and taking it to have the maintenance done, so I bought an American car without that hassle. I also agree with item 12, there have been so many times I have forgotten something in my car and was unable to get it, definitely makes for a huge bug! It is great that you have taken notice on many service and product items that could be improved.

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    Replies
    1. Lynn,
      Thanks for the feedback. Yes there was a time when I was meeting someone for the New Orleans Saints vs. Atlanta Falcons football game in Atlanta. My phone was about to die so I charged it in my car and found out there was no re-entry into the stadium. Luckily, the guard disregarded the rules and let us both in but that could have been disastrous.

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